Netcracker Honored With Two Awards for Agentic AI Innovation to Accelerate Telecom Adoption

Netcracker’s Pioneering Agentic AI Solution Receives Gold Stevies in Prestigious American Business Awards Program

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that it has received two top recognitions in the 2026 American Business Awards program, which honors achievements in business excellence in the U.S. The Gold Stevies, which represent the highest ranking in the awards program, were presented to Netcracker for its Agentic AI Solution – an ecosystem of AI agents embedded into the telecom business to redefine customer engagement, self-optimize business processes and power fully autonomous operations.

Netcracker Agentic AI solution delivers measurable business impact for telecom operators with its library of pre-defined AI Agents built for telecom and an open platform to orchestrate, govern and secure AI agents, grounded in telecom data, knowledge and context. Operators are also benefiting from Netcracker’s AI-driven services that employ best practices, blueprints and an ROI framework aligned with business objectives to accelerate broad adoption across the telecom business.

The solution is in production with a number of Netcracker’s customers around the world that are seeing impressive results in key areas – including 70% less time to resolve billing issues, 2.5 times faster time to market for new offers, a 30% increase in small and medium business sales conversions and much more.

“We are truly honored to be recognized by the American Business Awards judges for our ground-breaking work to bring the power of Agentic AI to the telecom industry,” said Ari Banerjee, Chief Strategy Officer at Netcracker. “Receiving two Gold Stevies for our Agentic AI Solution validates our approach to setting a new benchmark in telecom for scale, trust and measurable business impact.”

About Netcracker Technology

Netcracker Technology, a wholly owned subsidiary of NEC Corporation, helps service providers around the world transform and grow in the digital economy. For more than three decades, our innovative AI-native digital platforms, value-focused services and unmatched delivery track record have enabled customers to modernize operations, improve customer experience and accelerate growth. With leadership in key areas including AI-driven operations, monetization, customer engagement, automation, 5G and industry-specific solutions, Netcracker helps service providers accelerate their telco to techco evolution and achieve sustainable business value. To learn more, visit www.netcracker.com.