Carenet Health Ranked #1 by Black Book Research for 2025 Patient Scheduling & Appointment Management Outsourcing

Recognition underscores Carenet’s leadership in simplifying patient access, improving appointment adherence, and driving growth across healthcare organizations.

SAN ANTONIO--(BUSINESS WIRE)--Carenet Health, a leading provider of tech-enabled healthcare engagement and access solutions, today announced it has been ranked #1 for Patient Scheduling & Appointment Management Outsourcing in the 2025 Black Book Research survey of healthcare organizations.

The annual independent survey, conducted by Black Book Market Research, evaluates vendor performance across nearly 20 key indicators, including client satisfaction, innovation, scalability, and outcomes. Carenet earned the highest overall satisfaction scores among 19 competitors for its ability to integrate technology, data, and human expertise, thereby streamlining patient access and improving referral-to-visit conversion.

“We’re honored to be recognized as the top-ranked provider for patient scheduling and appointment management,” said Skip Hanson, EVP and General Manager of Carenet. “This acknowledgment validates our vision of orchestrating technology and human expertise to remove barriers, reduce friction, and ultimately improve the experience for patients and providers alike.”

Carenet’s scheduling, referral, and appointment management solutions combine multi-channel technologies, including automation, AI, and live support, with data-led orchestration to ensure right-channel, right-time engagement. This helps healthcare organizations optimize patient experience and protect revenue.

The company’s unique tech-led approach with clients is designed to reduce administrative burden, close referral gaps, and ensure patients have a smooth experience, so they can build trust in their providers and get the care they need.

“Scheduling has become a strategic growth lever for healthcare organizations,” said John Erwin, CEO and Founder of Carenet. “Our teams are proud to help clients transform access operations into a source of measurable business and health outcomes. It’s just one of the ways we’re powering change across the industry.”

The Black Book recognition builds on Carenet’s history of leadership in healthcare engagement services. The company was recently ranked #1 in Clinical Call Center Services Outsourcing by Black Book and named a Major Contender in Everest Group’s PEAK Matrix® for Clinical and Care Management Operations Platforms, as well as the PEAK Matrix® for Patient and Member Engagement Platforms, further demonstrating its expertise across the healthcare engagement ecosystem.

About Black Book Research

Black Book Market Research LLC, recognized internationally for accurate, impartial vendor satisfaction surveys, conducts annual polls of healthcare professionals and technology users. Black Book’s outsourcing and IT solution rankings are considered among the most comprehensive client experience benchmarks in healthcare.

About Carenet Health

Carenet Health is a tech-enabled healthcare services company dedicated to co-creating value with payers, providers, and health technology partners. For over 20 years, Carenet has combined advanced technology, data insights, clinical expertise, and global talent to improve engagement, efficiency, and meaningful business and health outcomes. To learn more, visit carenethealth.com.