Upshop Launches Upshop 360: The First AI-Driven Operating Platform for Grocery

LAS VEGAS--(BUSINESS WIRE)--Grocery is one of the world’s most unforgiving businesses. Every missed sale, every wasted apple and every substitution gone wrong erodes profit in an industry where margins are measured in pennies. For decades, retailers have tried to optimize their operations with point solutions and siloed tools. None of these measures have worked.

Today at Groceryshop 2025, Upshop unveiled Upshop 360, a unified operating system for grocery. It does more than connect supply, demand, production and fulfillment into one platform — it embeds AI across all operational data to give retailers something they’ve never had before: a real-time, accurate and AI-powered cockpit.

This cockpit doesn’t just show what’s happening in every store. It tells grocers what to do next: optimize replenishment, trigger markdowns before waste happens and direct associate tasks to unlock the most margin. With fresh food departments now generating 20–45% margins compared to 1–7% in center store packaged goods, precision in perishable management is now more critical than ever before to ensure both profitability and sustained competitiveness.

“Retailers don’t need more dashboards, they need direction,” said Mike Sanders, CEO of Upshop. “Upshop 360 is AI applied to every corner of grocery operations. It gives leaders the ability to see, decide and act — faster than problems pile up.”

One Platform. Five Suites.
The platform unifies five suites — Fresh 360, Waste 360, Inventory 360, Commerce 360 and Compliance 360 — into a single flow. Each suite powers the others: Fresh feeds Inventory, Waste informs Commerce and Compliance oversees the whole. It’s one system, one source of truth.

Impact that Matters.
The boost to bottom line and overall performance is impressive. By deploying Upshop 360, one of the largest ethnic grocers in North America freed up millions in working capital. The U.S.’ leading fresh retailer launched stores with zero stockouts. And a Midwest grocer expanded eCommerce order capacity by 20% while cutting labor, saving over $10 million.

The Scale of Opportunity.
U.S. food waste still accounts for nearly 38% of supply, representing $473 billion in lost value annually. Even a 1% improvement in fresh efficiency can translate into millions in profitability for a 100-store chain.

Adoption is spreading globally. From Gelson’s in California to Prezzemolo & Vitale in Sicily, retailers are deploying Upshop 360 with the expectation that an AI-powered cockpit is the foundation of the modern grocery enterprise. The platform’s promise is simple: in a business where margins are thin and risk are constant and massive, understanding and optimizing everything to run grocery like the high-performance enterprise is a requirement for long-term survival.

About Upshop
Upshop is the leading provider of AI-powered retail operations software, helping grocers and convenience stores sell more and waste less through a unified platform that synchronizes forecasting, ordering, production, and inventory across the store. From Fresh to Center Store, DSD to eCommerce, Upshop empowers better decisions, faster actions, and more connected teams — improving labor efficiency, reducing shrink, and driving profitability.

With over 450 retailers and 55,000+ stores globally relying on Upshop to manage mission-critical operations, the impact is evident: In fact, one national grocer utilizing eCommerce order management and fulfillment functionality reported over $14 million in annual savings, in addition to increased basket sizes when using conversational commerce.

To learn more about the Total Store Operations Experience, visit https://upshop.com/, and watch customer testimonials at Upshop Total Store Operations Experience - YouTube.