Incredible Health Launches Two AI Agents to Transform the Economics of Healthcare Hiring

SAN FRANCISCO--(BUSINESS WIRE)--Incredible Health, the largest AI-powered healthcare career marketplace, today announced the launch of Gale and Lyn, two purpose-built AI voice agents designed to transform the economics of healthcare hiring by making the experience more personalized, reliable, and faster for healthcare workers and employers.

Trusted by over 1 million U.S. nurses and technicians and more than 1,500 healthcare employers, Incredible Health’s new agents pair trustworthy AI with millions of real data points accumulated on the company’s marketplace since its inception in 2017.

“Healthcare professionals dedicate themselves to caring for others every day, and they deserve a career partner that takes care of them,” said Iman Abuzeid, M.D., co-founder and CEO of Incredible Health. “As the first healthcare career marketplace to introduce AI in December 2023, we are excited to build on our existing capabilities with AI agents Gale and Lyn, which empower both healthcare workers and employers to navigate hiring with increased speed, personalization, and clarity.”

Gale: An AI Career Partner for Healthcare Workers

Gale, an AI voice agent now used by over 1 million US healthcare workers on Incredible Health’s marketplace, functions as a lifelong career partner. It guides healthcare workers to their ideal roles by helping them refine their resumes, prepare for interviews, and find opportunities they may not have otherwise considered.

Gale is trained on data from millions of real career paths on the Incredible Health marketplace and has a deep understanding of the nuances between specialties and care settings, such as med-surg, ICU, and ambulatory care. Designed to make the job search process less arduous and isolating, over 90% of nurses using Gale give it positive reviews and state they would recommend it to peers.

Gale’s features include:

• Interview Prep: Enables healthcare workers to practice with the Gale AI voice agent, which asks real-world clinical questions based on their unique resumes and specialties. Gale then shares tailored feedback after each response and generates an overall scorecard, highlighting strengths and areas for improvement. This ensures that healthcare workers conduct their employer interviews with competence and confidence.
• SmartStart: Healthcare workers upload their resume, and Gale instantly extracts licenses, clinical roles, hospital types, and specialties. It then fills in missing information with smart suggestions. This helps healthcare workers make a strong impression when engaging with potential employers.
• Resume Wizard: Gale transforms healthcare work history into a polished, professional resume in minutes. Each healthcare worker receives AI-generated descriptions tailored to their specialty, whether they’re a labor and delivery nurse or a surgical technician, providing them with a launchpad to expand their professional opportunities.

Lyn: An AI Voice Interview Agent for Healthcare Employers

Lyn is a trusted AI copilot for healthcare employers. An AI voice interview agent, Lyn helps employers amplify their brand and reach by engaging candidates with personalized outreach, conducting interviews, and selling an employer’s key advantages to top candidates.

Lyn was built in collaboration with Johns Hopkins, NYPresbyterian, Baylor Scott & White Health, and Sutter Health and trained on millions of hiring interactions from Incredible Health’s career marketplace.

Designed to streamline manual workflows and reduce bottlenecks in the recruitment process, Lyn helps hiring teams reclaim valuable time to focus on strategic, high-impact hiring functions, such as engaging with hiring managers and building long-term pipelines.

Lyn enables healthcare employers to:

• Interview hundreds of candidates in days, not weeks, working around the clock and unaffected by scheduling delays.
• Reach out to top candidates with personalized messaging that resonates, leading to a 20% increase in nurses agreeing to interview.
• Showcase the range of opportunities at each employer’s organization, highlighting what makes their workplace stand out.
• Verify qualifications, specialties, and certifications with consistency across applicants.
• Present qualified and engaged candidates to advance to the next phase of the interview process.

After each interview, Lyn generates an easy-to-scan interview summary tailored to each employer’s hiring criteria, allowing them to reduce hours spent on screening and cut their average time-to-hire rates.

A Proven Marketplace Powered by AI

Incredible Health already delivers industry-leading hiring outcomes, with employers filling permanent roles in under 20 days compared to the national average of 86. Hospitals and health systems using the platform save more than $5 million annually per facility by reducing reliance on temporary labor, overtime, and premium costs. Healthcare professionals hired through Incredible Health average 9 years of experience and stay longer, with retention rates 15% higher than industry benchmarks.

With the launch of Gale, Lyn, and a new suite of AI-powered tools, Incredible Health is extending its track record as the leading healthcare career marketplace, using intelligent agents that deliver the speed, personalization, and reliability that the healthcare workforce urgently needs.

About Incredible Health

As the largest career marketplace for permanent healthcare workers, Incredible Health puts healthcare professionals in the driver’s seat. Hospitals, home health organizations, and ambulatory surgery centers (ASCs) apply directly to healthcare workers rather than the other way around. The first and only platform to focus on permanent roles rather than contractors, Incredible Health is already used by over 1,500 healthcare employers nationwide and over 1 million U.S. healthcare workers. Incredible Health’s proprietary software and AI-powered technology custom matches the needs of employers with the right healthcare professionals. Co-founded by MD and Wharton alum, Iman Abuzeid, and MIT alum from a family of nurses, Rome Portlock, Incredible Health is headquartered in San Francisco, CA, and operates nationally.