Chime Announces Executive Promotions, Reflecting Company’s Continued Expansion, Innovation, and Growth

Mark Troughton promoted to President, Janelle Sallenave to Chief Operating Officer, and Vineet Mehra to Chief Growth Officer

SAN FRANCISCO--(BUSINESS WIRE)--Chime^® (Nasdaq: CHYM), a leading consumer financial technology company, today announced three promotions within its executive leadership team. Effective immediately, Mark Troughton has been promoted to the role of President, Janelle Sallenave to Chief Operating Officer, and Vineet Mehra to Chief Growth Officer. These leaders have been key drivers of Chime’s mission and continued growth, including the company’s expansion into new products such as MyPay and Chime Card, focus on AI, and continued brand momentum.

“As we continue to scale our business, broaden our product offerings, and strengthen our position as a leading banking brand, I’m proud to recognize the exceptional talent that has brought us this far and will help us seize the opportunities ahead. Mark, Janelle, and Vineet embody Chime’s core spirit – they build outstanding teams that take ownership, move quickly, and drive results every day,” said Chris Britt, CEO and Co-founder of Chime. “These promotions speak to Chime’s continued momentum as we deepen our impact on the financial lives of millions of members and build a generational company.”

Mark Troughton Promoted to President

Mark Troughton most recently served as Chime’s Chief Operating Officer, during which he was instrumental in overseeing Chime’s risk, customer experience, corporate, and business development functions, while managing the company’s bank partner relationships. He was a key architect of MyPay, enabling Chime members to access their paycheck on demand, and created the enterprise channel, bringing Chime’s suite of financial products to employers for their workforces. As President, Mr. Troughton will continue to oversee Chime’s strategy, risk, partnerships, and customer experience organizations and help guide Chime in its next phase of growth.

Janelle Sallenave Promoted to Chief Operating Officer

Janelle Sallenave most recently served as Chime’s Chief Experience Officer, where she transformed Chime’s member service and operations. Under Ms. Sallenave’s leadership, Chime has successfully embedded AI across member support channels, with more than 70% of member support interactions now being powered by AI and automation, while doubling member satisfaction scores between 2022 and 2025. As Chief Operating Officer, Ms. Sallenave will continue to oversee member experience, as well as planning, data and analytics, internal AI initiatives, and overall business operations for the company.

Vineet Mehra Promoted to Chief Growth Officer

Vineet Mehra previously served as Chief Marketing Officer, during which he elevated the Chime brand, awareness, and cultural relevance to unprecedented levels. He was recognized this year by Forbes as one of the 50 World’s Most Influential CMOs, and under his leadership, Chime was named the #1 banking brand by Time magazine and one of Fast Company’s 2025 Brands That Matter. Mr. Mehra was also instrumental in the launch of Chime Card. As Chief Growth Officer, Mr. Mehra will continue to oversee marketing and lead Chime's overall growth agenda, building on his success in member acquisition, engagement, and loyalty.

About Chime

Chime (Nasdaq: CHYM) is a financial technology company founded on the premise that core banking services should be helpful, easy, and free. We offer a broad range of low-cost banking and payments products that address the most critical financial needs of everyday people. Our member-aligned business model has helped millions of people to unlock financial progress^TM. Member deposits are FDIC-insured through The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC, up to applicable limits¹.

^1Chime^® is a financial technology company, not an FDIC-insured bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.