Press Ganey and UKG Launch Tech Integration to Streamline Nursing Quality and Workforce Management Workflows

New link between NDNQI® and UKG Pro Workforce Management™ helps health systems support nurse well-being and make smarter staffing decisions

CHICAGO--(BUSINESS WIRE)--Press Ganey, the leader in experience measurement, analytics, and strategic advisory services for health systems and health plans, today introduced a new technology partnership with UKG, a leading provider of HR, payroll, and workforce management solutions. This integration connects UKG Pro Workforce Management™ with Press Ganey’s National Database of Nursing Quality Indicators® (NDNQI®), helping hospitals and health systems streamline staffing decisions with real-time data to support nurse well-being and patient safety.

With this collaboration, health systems that use both Press Ganey and the UKG Pro Workforce Management suite can automate key steps in submitting data to NDNQI, the nation's largest source for benchmarking nursing performance and identifying opportunities to improve patient care. The integration pulls staffing and workforce data directly from UKG into the NDNQI platform, reducing manual data entry, improving accuracy, and freeing up nurse leaders to focus on improvement initiatives instead of administrative tasks.

One large not-for-profit healthcare system—spanning over two dozen acute care hospitals across multiple states—recently implemented this integration, as an NDNQI early adopter, to automate their NDNQI submissions and saved one to two weeks of manual work each quarter by automatically consolidating workforce data across all units and departments.

As staffing pressures and quality expectations continue to rise, this integration helps healthcare systems stay responsive, ensuring their nursing teams are supported with the data, time, and tools to drive safer care.

“Supporting a safe, high-performing healthcare workforce starts with giving leaders the right data at the right time,” said Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN, Chief Nursing Officer at Press Ganey. “By connecting workforce data from UKG directly into our NDNQI platform, this integration helps automate manual processes and empowers nursing teams to focus more on quality improvement and exceptional care.”

Healthcare leaders will benefit from:

• Automated data transfers that reduce manual entry and errors
• Direct data integration to simplify NDNQI submissions and support quality improvement
• More timely insights to support Magnet^® designation and other performance goals
• Greater alignment between workforce operations and clinical improvement efforts.

“The healthcare industry, with nursing in particular, is seeing increased shortages and high levels of burnout, and at UKG, we want to ensure customers have the tools and technology they need to deliver the best care,” said Nanne Finis, RN, MS, Chief Nurse Executive at UKG. “Solutions that help healthcare organizations streamline how they manage data, improve outcomes, and support their workforce are top of mind for us. Joining forces with organizations like Press Ganey help us accomplish these goals by elevating the workplace experience and meeting the needs of nurses, so they can take care of patients.”

Find out more about this partnership in the UKG Marketplace.

About Press Ganey

Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our HX platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is accessible, safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a Press Ganey Forsta company.

About Press Ganey Forsta

Press Ganey Forsta is a leading global provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology. Press Ganey Forsta is recognized by Gartner® as a Leader in the Magic Quadrant™ for Voice of the Customer (VoC) Platforms.

About UKG

At UKG, our purpose is people. We are on a mission to inspire every organization to become a great place to work through HCM technology built for all. More than 80,000 organizations across all sizes, industries, and geographies trust UKG HR, payroll, and workforce management cloud solutions to drive great workplace experiences and make better, more confident people and business decisions. With the world’s largest collection of people data, work data, and employee sentiment data, combined with rich experience using artificial intelligence in the service of people, we connect employee and workforce insights with business outcomes to show what’s possible when organizations invest in their people. To learn more, visit ukg.com.