CompassMSP Appoints Milind Shah as Chief Operating Officer to Drive Operational Growth and Client Innovation

Industry veteran brings expertise and agility to national IT services provider

WEST HARTFORD, Conn.--(BUSINESS WIRE)--CompassMSP, a national provider of managed IT and cybersecurity services, is pleased to announce the appointment of Milind Shah as Chief Operating Officer.

Milind brings more than 20 years of leadership in IT strategy, operations, and service delivery. He has held senior roles at ITsavvy, Oak9, and Xerox IT Solutions, where he led a division generating over $800 million in revenue. His cross-industry experience — spanning healthcare, retail, and SaaS security — reflects a deep focus on execution and customer value.

“Milind brings a unique perspective to CompassMSP — he understands the complexity of enterprise infrastructure and the speed required to serve SMB and mid-market clients,” said Michael Rapp, CEO of CompassMSP. “His ability to lead with clarity, scale services, and drive field innovation is exactly what we need to meet the evolving needs of our customers.”

“I’m excited to join CompassMSP and contribute to a company with strong momentum and a clear vision,” said Milind Shah. “There’s real opportunity here to deepen our impact, innovate with purpose, and help clients confidently navigate what’s next.”

Milind’s appointment marks a pivotal step in CompassMSP’s growth strategy as the company continues to expand its national presence and deepen its cybersecurity, cloud, and automation offerings. His leadership will help scale service capabilities while maintaining the trusted, people-first approach that sets CompassMSP apart.

About CompassMSP

CompassMSP is a technology partner built for growing businesses. We deliver best-in-class IT and cybersecurity solutions across the U.S., combining deep expertise with a people-first approach.

Founded in 2016, CompassMSP offers cloud, compliance, cybersecurity, and managed IT services — backed by over 300 dedicated professionals who understand that great tech isn’t just about tools, it’s about trust. To learn more, visit compassmsp.com.