Centier Bank Named Best Retail Bank for Customer Satisfaction in the North Central Region by J.D. Power

MERRILLVILLE, Ind.--(BUSINESS WIRE)--Centier Bank, Indiana’s largest private, six generations family-owned and operated bank, is proud to announce its #1 ranking in customer satisfaction in the recently released J.D. Power 2025 U.S. Retail Banking Satisfaction Study^SM. This marks Centier Bank’s first-ever J.D. Power award for retail banking in the North Central region, which includes Indiana, Michigan, Ohio, Kentucky, and West Virginia.

"This recognition is an honor and privilege we owe to our outstanding Associates, who intentionally and consistently enrich our customers’ financial journeys,” said Michael E. Schrage, Centier Bank’s Chief Executive Officer and Chairman of the Board. “The customer-focused nature of the study speaks directly to the heart of Centier’s mission over our 130-year history as a community bank.”

Now in its 20th year, the J.D. Power study is the longest-running and most in-depth, independent analysis of retail banking customers across 15 geographic regions. It measures customer satisfaction across seven dimensions: trust; people; account offerings; allowing customers to bank how and when they want; saving time and money; digital channels; and resolving problems or complaints.

This year’s study is based on responses from more than 100,000 retail customers in the United States regarding their experiences with their retail banking institutions. Responses were fielded from January 2024 through January 2025.

Centier Bank ranked #1 in six of the seven dimensions of the study:

• Level of Trust
• Helping to save time or money
• Allowing customers to bank how and when they want
• Account offerings meeting needs
• Resolving problems of complaints
• People

“Our customers are guests, friends, and valued members of the communities in which we operate, and we are proud to know they are receiving meaningful service, guidance, and connection across the Centier footprint,” said Schrage.

Centier Bank’s unwavering commitment to culture, customers, and employees is consistently recognized and awarded. Centier has been named a Best Place to Work for 19 consecutive years by the Indiana Chamber of Commerce. In 2024 Forbes® ranked Centier as Indiana’s top-rated bank in its Best-in-State Banks list. It was the bank’s seventh consecutive year on the list, which is also based on customer satisfaction data. Centier was also named the best bank to work for in Indiana, and #2 across banks with assets between $3-$10 billion in American Banker’s 2024 Best Banks to Work For list.

More information on the J.D. Power 2025 U.S. Retail Banking Satisfaction Study can be found here. To learn more about Centier Bank, visit centier.com.

About Centier Bank

Centier Bank is Indiana’s largest private, family-owned and operated bank, having served hometown banking across communities since 1895. With a purpose of enriching lives through financial guidance and caring relationships for an even better tomorrow, Centier Bank currently has over 1,000 associates and 60 offices, serving 35 communities across Indiana. For more information on Centier products and services, visit centier.com. Member FDIC.