Brazilian Enterprises Modernize Supply Chains with AI

Digital transformation accelerates as companies integrate GenAI, automation, sustainability into end-to-end supply chain operations, ISG Provider Lens^® report says

SÃO PAULO--(BUSINESS WIRE)--Enterprises in Brazil are integrating AI into their supply chain operations to increase efficiency, agility and visibility across production and logistics, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2025 ISG Provider Lens^® Supply Chain Services report for Brazil finds that Brazilian organizations are rapidly implementing a range of emerging digital tools, often including generative AI (GenAI), to modernize planning, procurement and logistics processes. This trend reflects a wider effort to integrate traditional supply chain management with integrated digital solutions that enable real-time decision-making and performance optimization.

“Brazilian companies are moving from fragmented supply chain operations to fully digital chain ecosystems,” said Bob Krohn, ISG partner, manufacturing. “They want flexible systems that combine GenAI insights with practical execution to improve responsiveness and reduce costs.”

Companies across Brazil are embedding GenAI into supply chain management to make forecasts more accurate, automate routine workflows and improve inventory control, the report says. These technologies are being applied to areas including demand planning, agile procurement, manufacturing analytics and logistics coordination, helping organizations deliver faster results and more accurate outcomes. As a result, projects are achieving higher implementation success rates and shorter delivery cycles, contributing to measurable operational gains.

The modernization of supply chain operations increasingly requires comprehensive digital road maps that unify traditional strategy with new technology frameworks, ISG says. Enterprises are adopting digital integrated supply chain approaches that provide increased efficiency, deeper insights and better supplier collaboration. This shift has required investments in change management and workforce preparation as organizations work to align their culture and skills with modern tools.

Companies in Brazil have become more focused on circular supply chain practices in the past year, increasing demand for related services, the report says. Local and global events, such as the upcoming COP30 climate change conference in Brazil, contribute to this growing awareness and suppliers’ desire to promote best practices to the market. The convergence of circular supply chain concepts and environmental, social and governance (ESG) goals is adding momentum to this movement. Brazilian enterprises are also implementing transportation management solutions at increasing scale, especially as these platforms become more robust, reliable and integrated with enterprise resource planning (ERP) systems, ISG says.

“Successful companies in Brazil are recognizing that technology alone is not enough to make supply chains more efficient and resilient,” said Sidney Corrêa Nobre, lead author of the report. “They are working with service providers to pair mature digital solutions with experienced professionals who can sustain supply chain innovation.”

The report also explores other trends affecting Brazil’s supply chain market, including the expansion of supply chain business process outsourcing (BPO) service portfolios and growing interest in methodologies such as digital integrated supply chain.

For more insights into the supply chain–related challenges faced by enterprises in Brazil, plus ISG’s advice for overcoming them, see the ISG Provider Lens^® Focal Points briefing here.

The 2025 ISG Provider Lens^® Supply Chain Services report for Brazil evaluates the capabilities of 39 providers across four quadrants: Supply Chain Operations Modernization Services, Supply Chain BPO Services, Circular Supply Chain Services and Supply Chain TMS Implementation Services.

The report names Accenture and Deloitte as Leaders in all four quadrants. It names EY and Peers as Leaders in three quadrants each and Exed Consulting and TCS as Leaders in two quadrants each. IBM, ILOS, Sequor and Stefanini as Leaders in one quadrant each.

In addition, Alvarez & Marsal, Exed Consulting, ILOS, Peloton, TCS, Wipro and Xcelis Solutions are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

Customized versions of the report are available from Accenture.

In the area of customer experience, Wipro is named the global ISG CX Star Performer for 2025 among Supply Chain Services. Wipro earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, which is part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

The 2025 ISG Provider Lens^® Supply Chain Services report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.