Relatient Voice AI Deflects More Than 60% of Routine Appointment Scheduling Calls

Within weeks of launch, Dash drives measurable impact with shorter hold times and automated call center tasks powered by agentic AI

ATLANTA--(BUSINESS WIRE)--New customer data from Relatient, the leading patient scheduling platform, has uncovered that its Voice AI product answered 62% of inbound calls, 72% of which were either autonomously handled or intelligently escalated within the organizations.

Since its launch in April 2025, the agentic AI solution has scaled quickly across healthcare organizations, reducing staff burden, streamlining patient access and intelligently routing calls. Patient response has been strong, with 88% rating their experience with Dash Voice AI as Very Good or Great.

Early adoption results show:

• More than 60% of appointment cancellation calls, and up to 50% of appointment management calls, were completed by Dash Voice AI, enabling staff to focus on patient needs beyond routine tasks
• 50% of reschedule requests were handled automatically, without staff intervention
• 50% of patients opted in to a self-directed scheduling experience, preserving appointments
• Up to 20% improvement in call center efficiency through automation
• An average 8% decrease in call abandonment within the first month
• No patient hold time for calls initially answered by Dash Voice AI, improving overall patient experience

“There are many agentic AI ‘solutions’ on the market right now, but most struggle to accurately complete core scheduling tasks with full autonomy,” said Jeff Gartland, CEO of Relatient. “The key is building the solution on top of an organization’s intelligent scheduling platform. By connecting Dash Voice AI directly into the provider preferences and appointment-type restrictions our clients already rely on, we’ve enabled Voice AI to operate more effectively—and accurately—without requiring staff intervention.”

Dash Voice AI engages patients through natural, human-like conversations to manage appointment-related requests automatically and securely. The always-on tool scales to support virtually any call volume 24/7, giving patients the ability to manage and book appointments at their own convenience quickly and easily. On average, patient call duration has been reduced by 68% with most calls now lasting about 2 minutes, with continued improvements as the AI streamlines each interaction. Dash Voice AI can accurately route calls across the organization based on the caller’s need, initiate digital pathways based on patient preferences—like sending direct links to patients if they prefer to schedule online, submit medical record requests and more.

“Technology is already here, our job is just finding the right way to embrace it,” said Meredith Warf, CEO of Mississippi Sports Medicine & Orthopaedic Center. “We want to use things like Dash Voice AI and multi-channel scheduling to better leverage the wonderful team we have, and free their time to deliver the top-quality customer service we’re known for. Dash has been a huge part of that strategy for our team.”

About Relatient, Inc.

Relatient, Inc., is the premier provider of intelligent patient scheduling and engagement technology, leveraging a data-led approach to enhance access to care. Each year, the platform engages with over 50 million unique patients on behalf of provider groups and health systems nationwide. These solutions drive operational efficiency, increase appointments, reduce no-shows, expedite patient payments, and boost patient satisfaction, all while supporting better health and care quality initiatives. For more information, visit: http://www.relatient.com.