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What the UK’s Emergency Services Can Teach Startups About AI That Actually Works -- New Report from Speechmatics

New report reveals how Voice AI is quietly transforming frontline response while others scale back

CAMBRIDGE, England--(BUSINESS WIRE)--While many “AI-first” launches have fizzled, emergency services are showing what it really means to put AI to work. A new report from Speechmatics reveals that 100% of UK ambulance calls now run through Voice AI infrastructure.

...speech systems are quietly transforming high-pressure environments like triage, crisis response and public service contact centres.

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Titled The Voice AI Reality Check: Frontline Perspectives for Enterprise in 2025, the report explores how speech systems are quietly transforming high-pressure environments like triage, crisis response and public service contact centres.

Forget avatars and demos — real-world adoption is being driven by accuracy, speed, and reliability.

Key findings include:

  • Full Voice AI coverage across UK ambulance services
  • 40% clinician time reclaimed in public healthcare settings
  • 93% satisfaction using voice-led systems in utilities
  • Hybrid deployments (on-prem, cloud, edge) now expected as standard

Speech AI technology sits behind these critical deployments — enabling real-time transcription, multilingual support, and data privacy at scale.

As enterprises rethink their AI strategies, this report highlights the sectors already making it work — and what others can learn from them.

Download the full report now.

Contacts

For interviews, images, quotes or media access, contact:
Mieke Kyra, Content Lead
mieke.smith@speechmatics.com

Industry:

Speechmatics

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English
Hashtags
#AI
#AIfirst
#ASR
#VoiceAI
#speechai
#speechtech

Contacts

For interviews, images, quotes or media access, contact:
Mieke Kyra, Content Lead
mieke.smith@speechmatics.com

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