Handle Acquires CUES, Pioneering Instant Pay for Technicians & Expanding Premium Home Concierge Services

Transforming Home Services with Instant Technician Pay & Concierge-Level Home Management

DALLAS--(BUSINESS WIRE)--Handle, the premier home concierge company, has acquired CUES, a leader in workforce transformation and instant recognition technology. This strategic acquisition reinforces Handle’s mission to become the fastest-paying home services platform, setting a new industry benchmark for technician compensation, operational efficiency, and overall service quality. By integrating CUES’ instant payment and workforce recognition technology, Handle is eliminating payment delays, streamlining operations, and enhancing the service experience for homeowners nationwide.

The home services industry has long struggled with delayed technician payments, leading to job dissatisfaction and high turnover rates. CUES’ proven platform, originally designed to drive workforce engagement, now enables Handle to provide faster and more reliable compensation to technicians, ensuring they no longer experience frustrating payment delays.

Through this acquisition, Handle is also improving workforce recognition, allowing technicians to feel valued and more motivated in their roles, ultimately leading to better service for homeowners. By incorporating CUES’ technology, Handle is optimizing scheduling and operations, allowing for more efficient service delivery and an overall smoother experience for customers. "Instant pay is a game-changer. When technicians receive their earnings in real time, they stay more motivated, deliver higher-quality work, and provide homeowners with better service—everyone benefits," said Nick Sunderman, CEO of Handle. "CUES’ technology aligns perfectly with our vision to elevate the trades and home services industry."

CUES has helped scale billion-dollar companies by recognizing and rewarding professionals in real time. Now, with this innovation integrated into Handle’s platform, home service technicians will be empowered and incentivized to deliver higher-quality service, creating a stronger connection between professional excellence and homeowner satisfaction.

For years, Handle has provided white-glove home concierge services to an exclusive client base, including celebrities and professional athletes like Matt Kemp (Los Angeles Dodgers) and Ezekiel Elliott, both of whom are now investors in the company. Handle has also partnered with leading national home aggregators, including AMH, Divey, and Evenest, offering seamless home management solutions at scale.

Now, for the first time, Handle is opening its premium concierge services to the public. To maintain high-quality service, availability will be limited and offered on a first-come, first-served basis in select neighborhoods. "Handle has been a game-changer for me—whether it's a last-minute repair or ensuring everything at home runs smoothly, they handle it all," said former American professional baseball outfielder for the Lost Angeles Dodgers and Handle investor, Matt Kemp.

Beyond instant payments, Handle is introducing a first-of-its-kind workforce engagement model for home service professionals, inspired by performance tracking methods used in professional sports. With CUES’ notification engine, Handle can now provide real-time recognition for technicians, ensuring that every job well done is acknowledged immediately. This integration also enables a gamified performance tracking system, allowing service providers to receive instant feedback, similar to the way athletes measure their performance in real time.

Additionally, Handle is enhancing scheduling and service delivery by tracking workforce data more efficiently, ensuring that technicians are matched to jobs effectively and that homeowners receive prompt, high-quality service. "In professional sports, we track and receive feedback on every performance metric in real time. Handle brings that same principle to business, and as an investor, I’ve seen firsthand how transformative it can be," said Ezekiel Elliott. By combining concierge-level service with advanced workforce engagement, Handle is redefining the home services experience for both homeowners and service providers.

With this acquisition, Handle is not just expanding its footprint—it is setting a new standard for the industry. Homeowners can now expect faster and more reliable service, as an engaged and well-compensated workforce leads to better overall experiences. Technicians are provided with immediate financial security and recognition, ensuring they are motivated to deliver top-tier service.

Additionally, homeowners will now have access to a seamless, concierge-style home management experience that was previously available only to an exclusive clientele. Handle is leading the charge in transforming home services—making it more efficient, rewarding, and customer-focused than ever before.

For more information or media inquiries, please contact: Vodi Cook at [e-mail] or [phone]. Learn more about Handle at handle.com.