Dial A Vet & Pawssum Partner to Deliver Australia’s First Hybrid Vet Network

BRISBANE, Australia--(BUSINESS WIRE)--Dial A Vet, Australia’s fastest-growing veterinary telehealth platform, has announced a national partnership with Pawssum Mobile Vets, Australia’s largest Mobile vet service, to launch the country’s first fully integrated online-to-in-home veterinary care pathway.

This collaboration bridges the gap between digital advice and physical treatment, offering Australian pet owners a seamless veterinary experience.

Through this alliance, owners receive immediate online triage via Dial A Vet. If a case requires hands-on diagnostics, medications, vaccinations, or palliative care, it is seamlessly escalated to Pawssum’s emergency mobile vet network, ensuring continuity of care without the stress of a clinic visit.

A major innovation of this partnership is the new Fit-to-Fly certification pathway. Designed to support airlines, this model allows owners to initiate travel preparations via a telehealth consult to discuss temperament and anxiety management. Subsequently, a Pawssum veterinarian attends the home for the mandatory physical health check and certification. This ensures pets are truly fit for travel while keeping them in a calm environment before transit.

This partnership also strengthens support for families navigating one of the most difficult moments in pet ownership end-of-life care. Through Dial A Vet’s Quality of Life assessments and compassionate telehealth guidance, owners gain clarity on when their pet may be approaching the final stages. When an in-home visit is required, Pawssum’s dedicated, compassionate and experienced end-of-life veterinarians provide gentle, unrushed pet euthanasia service in the comfort of the home. This integrated pathway ensures pets remain calm and free from transport stress, while families receive continuity, privacy and the time needed for meaningful goodbyes. Together, the two services deliver a dignified, compassionate, and clinically supported experience from the first Quality of Life consultation to the final in-home farewell.

“This partnership marks a major step forward in the evolution of veterinary care in Australia,” said Josh Fidrmuc, CEO of Dial A Vet. “Pet owners want immediate answers and trusted support without long waits. By combining Dial A Vet’s online triage with Pawssum’s national in-home network, we are delivering a complete, modern care model that supports pets when and where they need it most.”

Guy Sharabi, CEO of Pawssum, added:

“At Pawssum Mobile vets, every decision starts with the question: ‘How can we make veterinary care easier and less stressful for families and their pets?’ This partnership with Dial A Vet is a natural extension of that mission. By blending fast, expert telehealth with our trusted in-home veterinary service, we’re offering Australians a smoother, kinder way to access care from the first online question to the final treatment at home. It’s a major step forward for pets, owners, and the veterinary community.”

The Dial A Vet and Pawssum alliance creates a robust ecosystem for pet owners across Australia.