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LAS VEGAS--(BUSINESS WIRE)--Tekvision today announced the launch of the Flow Suite, a pair of testing and assurance products for contact centers, which the company plans to showcase this week at Customer Contact Week in Las Vegas. The suite includes FlowAX, which assures conversational AI, voice and chat agents, and agent-assist systems, and FlowCX, which automates testing for customer journeys those systems rely on. Product Description Together, FlowAX and FlowCX help enterprises test whether...

RYE, N.Y.--(BUSINESS WIRE)--LICT Corporation (“LICT” or the “Company”; OTC Pink®: LICT), an integrated provider of broadband and voice services, today reported preliminary, unaudited financial results for the first quarter 2026. HIGHLIGHTS First quarter revenue increased 3.2% year-over-year to $35.7 million EBITDA increased $0.2 million to $14.0 million with EBITDA margin of approximately 39% Net leverage remained at 1.9x trailing 12-month EBITDA. Results from Operations First quarter 2026 Reve...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT) introduces 8x8 AI Routing, an organization-wide intelligent routing engine that matches every customer to the best resource...

SAN FRANCISCO--(BUSINESS WIRE)--As AI agents take on more of the customer journey, voice remains a critical channel for customer service. Zendesk research shows voice still represents 40% of contact center volume and is growing, while 75% of contact center leaders say legacy technology prevents them from delivering a true omnichannel experience. In the agentic era, the phone line isn't going away — businesses increasingly need AI to handle it natively.That gap between rising voice demand and agi...

RESTON, Va.--(BUSINESS WIRE)--As FCC pushes the telecommunications industry toward an all-IP future, TNS is tapped to speak at the commission’s IP transition workshop....

LAS VEGAS--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG) today announced the expansion of AIR Pro™ to deliver agentic AI capabilities across the RingCentral customer engagement portfolio. The expansion includes new capabilities within RingCX™ that help businesses with end-to-end customer resolution, automated outreach, and intelligent hand-offs. These enhancements also strengthen how customer context is captured and carried within RingCX. When a conversation transfers to a live agent, that age...

CHICAGO & BERLIN--(BUSINESS WIRE)--Synthflow AI, an Enterprise AI agent platform that automates customer conversations, has entered an exclusive strategic partnership with AVANT Communications to bring advanced, agentic Voice AI solutions to customers across industries, including consumer lending, healthcare, retail, and financial services. This collaboration integrates Synthflow AI into AVANT's expanding CX and AI portfolio, enabling Trusted Advisors to deliver rapid, high-impact automation ac...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--HyperLight Corporation (“HyperLight”), een leider in TFLN-fotonica (thin-film lithium niobate), maakte vandaag de afronding bekend van een Serie C-financieringsronde van $80 miljoen geleid door MediaTek. De ronde omvat deelname van UMC Capital, Jabil, Foxconn, EDBI (tak van SG Growth Capital, het investeringenplatform van de Singapore Economic Development Board & Enterprise Singapore), CDIB-TEN Capital en Qatar Investment Authority (QIA), alsook strategisc...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--HyperLight Corporation (“HyperLight”), azienda leader nella fotonica a base di niobato di litio a film sottile (TFLN), oggi ha annunciato la chiusura di un finanziamento di serie C da 80 milioni di dollari, condotto da MediaTek. Il round comprende la partecipazione di UMC Capital, Jabil, Foxconn, EDBI (divisione di SG Growth Capital, la piattaforma di investimento di Singapore Economic Development Board e di Enterprise Singapore), CDIB-TEN Capital, e Qatar Inv...

CAMBRIDGE, Massachusetts--(BUSINESS WIRE)--HyperLight Corporation (“HyperLight”), empresa líder en el desarrollo de soluciones fotónicas basadas en la tecnología de niobato de litio de película delgada (TFLN por sus siglas en inglés), anunció hoy el cierre de una ronda de financiación de serie C por 80 millones de dólares, liderada por MediaTek. La ronda contó con la participación de UMC Capital, Jabil, Foxconn, EDBI (el brazo inversor de SG Growth Capital, la plataforma de inversión de la Junt...