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SAN RAMON, Calif.--(BUSINESS WIRE)--Dialpad, the leading AI-powered customer communications platform, has been named a Leader in the Aragon Research Globe™ for Intelligent Contact Centers for SMB, 2026. The Aragon Research Globe is an independent evaluation of providers that are reshaping the contact center market through Generative AI and virtual agent technology. The recognition validates Dialpad's unified platform approach and its continued investment in AI-native architecture. The Aragon Re...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT) ranked highest in overall CX product satisfaction among leading providers, according to Eastern Management Group study...

NEW YORK--(BUSINESS WIRE)--Court Square Capital Partners (“Court Square”), a leading U.S. middle market private equity firm, today announced it has acquired a majority stake in CallTower (the “Company”), a global leader in enterprise-class cloud communications and collaboration solutions. Court Square is acquiring the company from BV Investment Partners, which acquired a majority stake in 2023. Founded in 2002 and Headquartered in South Jordan, Utah, CallTower specializes in Unified Communicati...

CHAMBERSBURG, Pa.--(BUSINESS WIRE)--GDC IT Solutions has acquired Global Help Desk Services, Inc. (GHDSi), expanding its 24/7 U.S.-based IT service desk capabilities internationally....

BRANTLEY COUNTY, Ga.--(BUSINESS WIRE)--Comcast has expanded its network to more than 1,700 homes and businesses in three Southeast Georgia communities, bringing high-speed Internet from America’s smartest and most reliable converged network. Those Brantley County areas include Atkinson, the city of Nahunta and Waynesville. Xfinity brings Internet, mobile, entertainment, and smart home services into one simple, seamless solution – giving customers more speed, savings, and control over their conn...

NEW YORK--(BUSINESS WIRE)--Flip, the enterprise Voice AI platform purpose-built for retail/e-commerce, healthcare, and transportation, today announced the appointment of Amy McDonnell as Chief Customer Officer (CCO) and Lee Nadler as Chief Marketing Officer. On the heels of its $20 million Series A raised in January 2026, the hires are a direct response to surging demand. Flip is committed to what has always driven its growth: delivering proven results for the brands it serves. With this team i...

ATLANTA & BELMONT, Calif.--(BUSINESS WIRE)--Cox Business, a leading provider of advanced cloud and managed IT solutions, today announced the launch of Cox Business Contact Center with RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications. This B2B product portfolio expansion introduces an AI-first, omni-channel platform designed to help organizations modernize customer engagement and drive operational efficiency. Empowering Businesses with Advanced AI and Seamless...

TREVOSE, Pa.--(BUSINESS WIRE)--Comcast has expanded its network to more than 5,200 homes and businesses across East Nottingham and Oxford Borough, bringing reliable, multi-gigabit, symmetrical Internet from America’s smartest and most reliable converged network. The company recently completed construction in East Nottingham, and work in Oxford Borough is nearing completion. Xfinity brings Internet, mobile, entertainment, and smart home services into one simple, seamless solution – giving custom...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT) has been recognized for its channel leadership by CRN and received nine Palomarr Insight Awards for the 8x8 Platform for CX...

IRVINE, Calif.--(BUSINESS WIRE)--Mezmo Technologies has released its first workplace accessibility solution: Bridge, a real-time call captioning device for business phone systems and meeting platforms. Simple, secure, and highly effective, Bridge gives Deaf and Hard-of-Hearing workers equal access to workplace telecommunications. The small, inconspicuous box enables real-time, AI-powered captioning of calls on desk phones and computers, empowering employees with hearing loss to participate conf...